Frequently Asked Questions

Q: How am I billed for my Cloud Servers?

You can pay hourly (pay-as-you-go) or commit for 1, 3, 6, or 12 months and save up to 15%. Top up your account, then billing is deducted automatically based on your chosen period.

Q: What payment methods do you accept?

Credit/debit cards (VISA, MasterCard, American Express), Apple Pay, Google Pay, PayPal, Bank transfer, Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Bancontact/Mister Cash, iDeal, Sofort, AliPay, WeChat

Q: Do you charge for stopped servers?

Yes. A stopped VPS still reserves CPU, RAM, and disk space on the host. Billing continues until you delete the VPS from your dashboard. To stop charges, delete the server -- your data will be permanently removed.

Q: Can I get a refund if my service was suspended?

No, if the service has been suspended for breaching our terms of service, we will not issue any refunds.

These are the most common questions our customers have asked us.

About billing

How am I billed for my Cloud Servers?

What payment methods do you accept?

Credit/debit cards (VISA, MasterCard, American Express)
Apple Pay, Google Pay
PayPal
Bank transfer
Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH)
Bancontact/Mister Cash
iDeal
Sofort
AliPay
WeChat

Do you charge for stopped servers?

Does Virtua.Cloud collect VAT/Sales tax?

If you are in the EU, we are collecting a 20% VAT/Sales tax.

Prices listed on our website do not include tax. Tax will be automatically added to your top-up amount.

If you are a company with a valid VAT number, you can provide it to us to update your VAT rate.

Can I get a refund if my service was suspended?

Do you have questions about our services or do you need help?

You can reach us by email, we are always happy to help.

Drop us a message

Instant activation No long-term commitment Support in your language