Frequently Asked Questions

These are the most common questions our customers have asked us.

About billing

How am I billed for my Cloud Servers?

You need to top-up your account first with one of our payment methods.
Then every hours, we will deduce from your balance the hourly cost of your current offer.

What payment methods do you accept?

  • Credit/debit cards (VISA,MasterCard, American Express)
  • Apple Pay, Google Pay
  • PayPal
  • Bank transfer
  • Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum(ETH)
  • Bancontact/Mister Cash
  • iDeal
  • Sofort
  • AliPay
  • WeChat

Do you charge for stopped servers?

Your Cloud Server VPS is reserved so even if you stop it you continue to use disk space and your CPU/RAM resources are still reserved and billed until you delete the VPS from the dashboard.

Does Virtua.Cloud collect VAT/Sales tax?

If you are in the EU, we are collecting a 20% VAT/Sales tax.
Prices listed on our website do not include tax. Tax will be automatically added to your top-up amount.
If you are a company with a valid VAT number, you can provide it to us in order to update your VAT rate.

Can I get a refund if my service was suspended?

No, if the service has been suspended for breaching our terms of service, we will not issue any refunds.

Do you have questions about our services or do you need help?

You can reach us by email, we are always happy to help.

  Drop us a message