Frequently Asked Questions

 About our offers

⚡  What CPU models are you using?

For Intel Cloud Servers, we are using Intel Xeon E5-2670 and Intel Xeon E5-2630V2.
For AMD Ryzen Cloud Servers, we are using brand new AMD Ryzen 3900X.

⏱️  How long does it takes to delived my Cloud Server details?

It is almost instant, learn more here.

🎮  Can I run a game server on my Cloud Server?

Yes of course, you can run almost anything you want on your VPS. You are the only captain on board.
Just take care to respect our "Acceptable Usage Policy" before ordering.

💿  Does Windows VPS come with pre-installed Windows OS or do I have to install Windows OS by my own?

Windows will be pre-installed on your Windows Cloud Server and we will provide you the Administrator RDP access.
We also provide with every Windows Server a genuine Windows licence free of charge.
Discover our Windows VPS offers...

🛡️  Is TUN/TAP enabled on my VPS?

Yes, TUN/TAP is enabled by default on all our VPS.

 About billing

💸  How am I billed for my Cloud Servers?

You need to top-up your account first with one of our payment methods.
Then every hours, we will deduce from your balance the hourly cost of your current offer.

💳  What payment methods do you accept?

  • Credit/debit cards (VISA, MasterCard, American Express)
  • Apple Pay, Google Pay
  • PayPal
  • Bank transfer
  • Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETC)
  • Bancontact/Mister Cash
  • iDeal
  • Sofort
  • AliPay
  • WeChat

⏳  Do you charge for stopped servers?

Yes we do. Even if your Cloud Server is stopped, it continue to use disk space and your CPU/RAM resources are still reserved.

🧾  Does Virtua.Cloud collect VAT/Sales tax?

If you are in the EU, we are collecting a 20% VAT/Sales tax.
Prices listed on our website do not include tax. Tax will be automatically added to your top-up amount.
If you are a company with a valid VAT number, you can provide it to us in order to update your VAT rate.

Do you have questions about our services or do you need help?

You can reach us by email, we are always happy to help.

Contact us