Service Level Agreement
Downtime costs money. We take it seriously.
Uptime matters. We back our platform with a 99.99% SLA.
If you have any doubts about how much of impact downtime can have on your site, and by default your business then consider that Amazon's own server's caused their site to be offline for 13 minutes on Prime Day in 2018, and this is said to have cost them almost $100,000,000 in sales. That is over $120,000 every second.
100% Node Uptime
We use data centers with full redundancy and high reliability standards to guarantee 100% Node uptime.
100% Network Uptime
Our network was built from the ground up to be reliable, redundant, and scalable. 100% Network uptime is guaranteed.
Service interruption compensation
Shall we be in breach of our Service Level Agreement, you are entitled to service interruption compensation as outlined below.
In case we are unable to meet our Service Level Agreement, you receive credits based on the Cloud Server cost. For hourly billed servers, credits are calculated using the hourly rate. For period-billed servers, credits are calculated proportionally against the period price.
| Duration | Effective | Compensation |
|---|---|---|
| 600-1800 seconds | <99.99% | 12 hours |
| 30-60 minutes | <99.95% | 24 hours |
| 1-3 hours | <99.99% | 48 hours |
| 3-6 hours | <99.5% | 96 hours |
| 6 hours+ | <99% | 384 hours |
Ready to deploy your VPS?
99.99% uptime, backed by this SLA.