Service Level Agreement

Downtime can negatively impact your end users experience.

We understand that uptime is crucial for any serious business. That's why we have implemented a 99.99% SLA across the entire platform.

100% Node Uptime

We only utilize data centers with highest levels of reliability in terms of redundancy and standards, ensuring 100% Node uptime.

100% Network Uptime

Our network was designed from the ground to be reliable, redundant and easily scalable. 100% Network uptime is guaranteed.

Service interruption compensation

Shall we be in breach of our Service Level Agreement, you are entitled to service interruption compensation as outlined below.

In case we are unable to meet our Service Level Agreement, you receive credits based on the Cloud Server hourly cost.

Duration Effective Compensation
600-1800 seconds <99.99% 12 hours
30-60 minutes <99.95% 24 hours
1-3 hours <99.9% 48 hours
3-6 hours <99.5% 96 hours
6 hours+ <99% 384 hours

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