Your personal data is safe with us.
Last update: February 28, 2023
Update: We have updated our privacy policy to comply withthe latest data protection laws and regulations, including the EU GeneralData Protection Regulation (GDPR). The updates include more detailedinformation on data retention and data subject rights, as well as ourcommitment to protecting user privacy. We have also added BitPay as athird-party service provider for payment processing.
This Privacy Policy describes how VIRTUA SYSTEMS and subsidiaries (hereinafter referenced to as"Virtua.Cloud", Virtua.Cloud hereinafter referenced to as "the Service","we", "us", "our") and its affiliates collect, use and share informationin the context of Your use of the Service and / or the Services providedby Virtua.Cloud.
Virtua.Cloud may collect and receive information related to Your personfrom various sources, (including, but not limited to, information Youprovide through Your user account, by ordering Services, through Youruse of the Services). We recommend that You read this Privacy Policy toensure that You are fully informed about which data Virtua.Cloudcollects and stores.
Virtua.Cloud (referred to as "the Service", "we", "us", "our") collectsand processes personal data from users when they create an account, useour services, or interact with us. This data may include personalinformation such as name, email address, billing address, and paymentinformation. We collect this data to provide and improve our services,to process payments, and to communicate with our users. The legal basisfor processing personal data is the performance of our contract withyou, as well as our legitimate interest in providing and improving ourservices.
We may share personal data with the following third-party serviceproviders:
We share personal data with these third-party service providers to theextent necessary to provide our services, process payments, and complywith legal or regulatory requirements. We require these third parties tocomply with our data protection standards and to process personal dataonly for the purposes for which we have engaged them.
Please note that these third-party service providers may have their ownprivacy policies governing the collection, use, and disclosure ofpersonal data. We encourage users to review these policies carefullybefore using their services.
Virtua.Cloud retains the personal data it collects only for the durationnecessary for the purposes of processing and in accordance withapplicable legislation.
The data collected by Virtua.Cloud will, therefore, be retained for theduration necessary to achieve the purposes described above, increased bythe period of legal prescription.
More specifically, we organize our data retention policy as follows:
| Purposes | Retention Period |
|---|---|
| Management of orders placed on the website www.virtua.cloud andtheir completion | Data is retained for three (3) years from the last incomingcontact, meaning that after a period of three (3) years, therehas been:
|
| Management of the customer and user relationship on the websitewww.virtua.cloud | Data is retained for one (1) year from the last incomingcontact, meaning that after a period of one (1) year, there hasbeen:
|
| Management of complaints | Throughout the contractual relationship. |
| Prevention and fight against fraud, including the management ofthe consequences of this fraud | Data may be retained for up to twelve (12) months from theissuance of alerts before being qualified. Qualified alerts deemed non-relevant or non-qualified aftera period of twelve (12) months are deleted. Qualified alerts are retained for a maximum period of five(5) years from the closure of the fraud case. For individualslisted as confirmed fraudsters, data concerning them is deletedafter a period of five (5) years from the date of registrationon this list. If legal proceedings have been initiated, data is retaineduntil the end of the legal proceedings, plus the duration ofacquisition of legal prescriptions. The general statute oflimitations for civil and commercial matters is five (5) yearsfrom the end of the contract. |
| Establishment of any means of evidence necessary for the defenseof Virtua.Cloud's rights | Throughout the contractual relationship in case of terminationor for a period of three (3) years from the last incomingcontact. |
| Conducting statistics and analyses to improve our products andservices | Data is retained for one (1) year from the last incomingcontact. |
| Management of non-consent based cookies | The data retention period must not exceed thirteen (13)months. |
| Retention of computer traces for the preventive detection ofsecurity incidents | Computer traces are retained for thirteen (13) months. |
| Sending communications about promotions and personalized ornon-personalized offers, electronically | Data is retained for two (2) years from the last incomingcontact, meaning that after a period of two (2) years, there hasbeen:
|
| Management of consent-based cookies | The data retention period must not exceed thirteen (13)months. |
| General accounting management | The current financial year, increased by ten (10) years from theclosure. |
| Management of responses to official requests from public orjudicial authorities authorized for this purpose | Throughout the contractual relationship in case of terminationor for a period of three (3) years from the last incomingcontact. |
| Retention of invoices and other mandatory documents relating totransactions in accordance with our obligations | The current financial year, increased by ten (10) years from theclosure. |
| Management of requests to exercise rights | Data is retained for one (1) year. |
Under the General Data Protection Regulation (GDPR), users have thefollowing rights with respect to their personal data:
To exercise these rights, users can contact us at the email addressprovided at the end of this policy. We will respond to requests withinone month, unless the request is particularly complex, in which case wemay extend the response time by an additional two months.
We take appropriate technical and organizational measures to protectpersonal data against accidental or unlawful destruction, loss,alteration, unauthorized disclosure, or access, including the use ofencryption, firewalls, and access controls.
We would like to emphasize our commitment to privacy and data protection.We do not use cookies for any purpose other than to keep users logged into our customer area (manager.virtua.cloud). We respect our users'privacy and strive to minimize the collection, use, and disclosure ofpersonal data to the extent necessary to provide our services.
We may transfer personal data to third parties, including our affiliatesand service providers, located in countries outside the EuropeanEconomic Area (EEA). We take appropriate safeguards to ensure thatpersonal data is protected to the same standard as required underapplicable law. These safeguards may include standard contractualclauses approved by the European Commission or other appropriatesafeguards.
We may update this Privacy Policy from time to time to reflect changes inour data processing practices, legal or regulatory requirements, or ourservices. We will notify users of any material changes by email or byposting a notice on our website prior to the change becoming effective.Users should review this policy periodically to stay informed about ourdata processing practices.
Users may request to delete their account by contacting us at the emailaddress provided at the end of this policy. We will delete the user'spersonal data as soon as possible and within the timeframes required byapplicable law. However, we may retain certain information to complywith legal or regulatory requirements, to prevent fraud, to resolvedisputes, or to enforce our terms and conditions.
If you have any questions or concerns about your privacy or our privacypolicy, please contact us at .