A few rules that need to be followed.
Last update: 2024-01-02
Please review the new Terms of Service to understand how these changes may affect your use of Virtua.Cloud services.
Virtua.Cloud is a brand and service provided by VIRTUA SYSTEMS and its subsidiaries. These Terms of Service ("Terms") govern your use of our cloud hosting services and products. By accessing or using our services, you agree to be bound by these Terms, forming a binding contract between you and Virtua.Cloud, inclusive of all its parent and subsidiary companies. Additionally, users must also comply with any additional policies, guidelines, and amendments that are announced by Virtua.Cloud on their website or another communicative channel. These Terms are governed by and interpreted in accordance with French law as well as applicable laws or regulations of the European Union. Please read the Terms carefully to understand your rights and obligations. If you do not agree to these Terms, you may not access or use our services.
By accessing or using the services provided by Virtua.Cloud, customers acknowledge that they have read, understood, and agree to be bound by these Terms of Service. If accessing or using our services on behalf of an organization, customers represent that they have the authority to bind that organization to these Terms. These Terms apply to all customers of Virtua.Cloud. By continuing to use our services after any revisions to these Terms, you agree to be bound by the amended Terms.
Virtua.Cloud offers a comprehensive range of cloud hosting solutions, including Linux and Windows Cloud Servers, DDoS protection, IX Ports, IP Transit, Domain Name Registration, and Anycast DNS services. These services are designed to provide reliable, scalable, and secure cloud computing solutions, along with enhanced network security and performance capabilities. Virtua.Cloud is committed to continuously evolving its services to meet the diverse needs of its customers.
The availability of features and options may vary, and Virtua.Cloud reserves the right to modify, discontinue, or add services at its discretion.
Virtua.Cloud reserves the right to refuse service to any customer at its sole discretion, ensuring the integrity and quality of its services.
Virtua.Cloud provides services with an obligation of means, due to the technical nature of its offerings.
All resources provided by Virtua.Cloud, including but not limited to Hypervisors and Cloud Servers, remain the exclusive property of Virtua.Cloud. These resources are offered under agreed terms and conditions, with ownership retained by Virtua.Cloud at all times.
As customers of Virtua.Cloud, the following responsibilities must be acknowledged and adhered to:
Violations may lead to service termination or legal action. Virtua.Cloud reserves the right to enforce these terms to maintain service integrity and comply with legal requirements.
Virtua.Cloud offers various billing options for its services:
Automatic billing or renewal is available via credit/debit cards or SEPA direct debit in supported countries. A 40 EUR administrative fee, excluding VAT, is applied in cases of chargebacks.
In case of non-payment, the following penalties may apply:
Virtua.Cloud offers a 7-day refund policy for new customers under the following conditions:
Refund Request Process: Customers must request the refund from their customer area or by contacting Virtua.Cloud support via email with the relevant details. Please include the reason for the refund request, purchase date, invoice number, and any other relevant information to facilitate the processing of your refund.
Virtua.Cloud reserves the right to suspend or terminate services for violations of our Terms, including but not limited to non-payment, legal violations, security breaches, or service abuse.
Responsible use of Virtua.Cloud services in compliance with our Terms is essential to avoid such actions.
Virtua.Cloud reserves the right to terminate or amend any part of its services or these Terms of Service to comply with applicable laws or regulations, including but not limited to French and EU laws. If such a circumstance arises, Virtua.Cloud will notify affected customers in a timely manner, outlining the changes and the reasons behind them. Depending on the nature of these changes, customers may need to adjust their use of Virtua.Cloud services or cease using them. Continued use of Virtua.Cloud services after the implementation of these changes will constitute acceptance of the revised Terms of Service or service offerings.
Customers agree to indemnify and hold harmless Virtua.Cloud, its affiliates, officers, agents, and employees from any claim or demand, including reasonable attorney fees, made by any third party due to or arising out of the customer's use of the service, violation of these Terms of Service, or violation of any rights of another. This indemnification obligation will survive the termination or expiration of these Terms and the customer's use of Virtua.Cloud services.
Virtua.Cloud and its affiliates will endeavor to provide services with reasonable skill and care. However, to the extent legally permitted under French law, the following limitations of liability shall apply:
Subject to the foregoing, Virtua.Cloud's total liability to you for all claims arising out of or relating to the use of or any inability to use any portion of the service or otherwise under these Terms, whether in contract, tort, or otherwise, is limited to the amount you have paid to Virtua.Cloud for the services in question within the last twelve (12) months.
Nothing in these Terms of Service will exclude or limit liability to a greater extent than is permitted by applicable law, and no provisions herein are intended to deprive you of any mandatory protections provided to you under such laws.
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Instead, those provisions shall be removed or modified as little as possible, and the remaining provisions of these Terms will remain in full force and effect.
Virtua.Cloud offers a 'Bring Your Own IP Space' feature, allowing customers to use their own IP addresses within our infrastructure.
Virtua.Cloud offers two levels of DDoS protection:
Our response protocols include:
Customers with basic protection can request permanent mitigation for Virtua.Cloud IPs. Advanced users have additional options like customizing thresholds and filtering rules. We do not accept customers hosting services prone to frequent DDoS attacks, ensuring quality service for all.
It is the customer's responsibility to subscribe to the appropriate level of DDoS protection for their IP resources. Virtua.Cloud cannot be held responsible for any consequences arising from the customer's failure to adequately protect their own IP resources.
Policy in Extreme DDoS Scenarios: In situations where extreme DDoS attacks threaten our infrastructure or impact other customers, Virtua.Cloud reserves the right to modify or suspend services temporarily to ensure network stability and security.
Virtua.Cloud provides unmetered bandwidth, subject to our Fair Use Policy, to ensure quality service for all users and prevent bandwidth abuse. Bandwidth refers to the data transfer rate, while port speed is the maximum capacity of the network connection.
Bandwidth usage is monitored to maintain service integrity. Violating this policy may lead to bandwidth capping, service modification, or termination.
Virtua.Cloud is committed to maintaining the integrity and reliability of its network. To protect against spam and abuse, our Bulk Email Policy strictly prohibits the use of our services for sending bulk emails or any form of unsolicited messages.
Our definition of 'bulk mailing' includes:
To prevent misuse, port 25 (SMTP) is disabled by default. Requests for SMTP service activation must include justification and may require identity verification. Virtua.Cloud reserves the right to make the final decision on port 25 activation, based on the customer's justification and our due diligence process.
Violations of this policy, including unauthorized bulk mailing or spamming, may result in immediate suspension or termination of your services without notice. Legal action may be pursued in accordance with applicable laws and regulations. We encourage responsible email practices and adherence to this policy for the well-being of our entire customer base.
Customers requesting SMTP service activation and undergoing the verification process are disqualified from our refund policy.
Virtua.Cloud continuously monitors and updates service limits based on usage history and account balance, supporting customer growth and accommodating requests for increased limits under certain conditions:
Virtua.Cloud provides support services focused on maintaining the optimal performance and security of our cloud infrastructure, including network and hypervisor systems. Our support is dedicated to the overarching functionality of our services and does not extend to individual customer system or network management, which remains the customer's responsibility.
Support is provided via email on a first-come, first-served basis, considering the diverse time zones and availability of our global customer base. Efficiency is key, so customers are requested to refrain from sending multiple emails for the same issue. For comprehensive assistance beyond standard support, our managed services are available at an additional fee, customizable to specific customer needs.
This section outlines the acceptable use and security requirements for Virtua.Cloud's Application Programming Interface (API).
Violation of these guidelines may result in restriction or termination of API access and potentially Virtua.Cloud services.
Virtua.Cloud may offer a Credit Limit feature to select customers, allowing a temporary negative balance. This option is subject to our evaluation criteria and is not universally available.
This policy is designed to offer operational flexibility while ensuring financial responsibility. Customers are advised to monitor their account balance and ensure timely settlement of any negative balances.
Virtua.Cloud reserves the right to modify service pricing due to various factors, such as changes in market conditions, operational costs, or economic circumstances. The following conditions apply to price adjustments:
Virtua.Cloud is committed to providing high-quality, affordable services and will strive to minimize price adjustments while maintaining the standard of our offerings.
Despite our commitment to providing reliable and continuous service, Virtua.Cloud recognizes that certain events beyond reasonable control such as natural disasters, acts of war or terrorism, governmental action, pandemics, or disruptions in telecommunications infrastructures ("Force Majeure Events") may temporarily impede our obligations.
In such instances, we pledge to:
During a Force Majeure Event, our priority remains the protection of data integrity and the minimization of service disruption for our users. Our Service Level Agreements (SLAs) may be temporarily adjusted due to the impact of such events. Customers will be updated about any applicable changes to the SLAs through direct communication channels.
Virtua.Cloud shall not be liable for any failure or delay in performing its services where such failure or delay results from any cause that is beyond the reasonable control of Virtua.Cloud.
Virtua.Cloud may update or revise these Terms of Service from time to time to reflect changes in our services, changes in laws and regulations, or for other reasons deemed necessary by Virtua.Cloud. The most current version of the Terms will always be posted on our website. For non-material changes that do not significantly affect the rights or obligations of the users, Virtua.Cloud will issue an updated version of these Terms with at least 15 days' notice before the changes take effect.
For material changes that do affect the rights or obligations of the users in a significant manner, Virtua.Cloud will provide at least 30 days' notice before the new terms take effect. We will notify you of any significant changes by posting a notice on our service, by sending you an email, and/or by some other means.
We encourage you to review the Terms periodically for any changes. If you disagree with the revised Terms, you may cancel your services subject to the conditions provided under the "Suspension and Termination of Services" section. Your continued use of Virtua.Cloud services after the new terms take effect will constitute your acceptance of the changes. If you do not agree to the new terms, please stop using the Virtua.Cloud services.
The parties will attempt in good faith to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the services provided by Virtua.Cloud through negotiations or a dispute resolution mechanism, such as mediation, prior to initiating any litigation. In case the dispute cannot be resolved through such attempts, either party may then seek resolution through the courts.
The Terms of Service and any disputes or claims arising out of, or in connection with their subject matter, or formation, including non-contractual disputes or claims, shall be governed by and construed in accordance with French law. In the event of any dispute, issue, or disagreement arising from the Terms or the services provided by Virtua.Cloud, customers agree to the exclusive jurisdiction of the Tribunal de Commerce de Paris. This clause explicitly sets forth the agreed legal jurisdiction for all matters involving Virtua.Cloud's services.
These Terms of Service have been drafted in English. While Virtua.Cloud may provide translations of these Terms into other languages, the English version shall prevail in the case of any conflict or discrepancy in interpretation between the English version and any translation. If you have any questions or concerns about any term or clause in these Terms, please contact Virtua.Cloud for clarification.